Our Values

WHAT DO VALUES MEAN TO US?

Here’s how they show up in our world: 
Who We Are: Our values - Warm 🤗, Trust 🙏, People Smart 👁️, and Hunger 🏃‍♀️‍➡️ - aren’t slogans. They’re the heart of our culture.

They are part of our Chilled identity, they are what makes Chilled.... well... Chilled.

Moral Compass: When in doubt, we turn to our values. They help us make the right call - even when it’s not the easiest one.

Shared Language: Values give us a common way to talk, act, and think. So no matter which Chilled pub you walk into, you’ll feel the same vibe.

Our Values

Warm 🤗
  • Chilled Warmth is about making other people feel welcome.
  • Where our interactions are rooted in genuine kindness and humility.
  • Warmth is the hallmark of Chilled, setting us apart and inspiring togetherness.

Trust 🙏
  • We consistently act with personal integrity.
  • We take responsibility, we are reliable, and we demonstrate open honesty.
  • We always show active commitment to the Chilled Values & Beliefs.

People Smart 👁️
'I see you’

  • We understand, engage, and nurture relationships with others through empathy, social awareness, and strong interpersonal skills.
  • It reflects our genuine interest to create meaningful connections. 

Hunger 🏃‍♀️
  • We consistently drive, we work hard, take initiative, and go above and beyond without needing constant supervision or motivation.
  • Hungry people want to do a great job, they want to wow our guests, they bring positive energy to the team and drive improvement.

Beliefs

Our Beliefs
Our beliefs are the underlying convictions which we hold about the world, our guests, our industry, and our company...

Think of them as the walls to our Chilled pub - Our team works inside the pub, using our Values...

Before coming into the pub (joining our team), we ask people to think carefully about our Values & Beliefs...

Working in Chilled requires full commitment to our Mission, Values & Beliefs...

Our Beliefs

Chilled Team 🦙
  • We believe…. Teamwork outperforms individuals. We hire team players 🤗🏃‍♀️‍➡️👁️
  • We believe…. Groups of people who have similar values make stronger teams
  • We believe…. Great Team Engagement ➡️ drives Great Guest Experiences ➡️ which in-turn drives Great Chilled financials
  • We believe…. staying calm under pressure is a superpower
  • We believe…. 🎅 Christmas Day and New Years day 🥂 are best spent with our loved ones

Guest Experience
  • We believe…. We are hosting our guests (not serving customers)
  • We believe…. In strongest team : busiest shifts
  • We believe.… Chilled Warmth creates feel-good moments
  • We believe…. Guest issues are best solved with kindness
  • We believe…. Consistency builds trust

Leadership
  • We believe…. We design our own culture. Culture = Values + Behaviours
  • We believe…. in Servant Leadership - A Chilled leader's primary role is to serve the people they lead
  • We believe…. In making tomorrow better
  • We believe…. in visioning success
  • We believe…. In being 'As warm as possible and as firm as necessary'… but we are mainly warm 🤗